Where do you deliver to?
We can deliver your order to addresses in the UK, but unfortunately we're unable to deliver to non-UK destinations (such as the Republic of Ireland, Channel Islands.
Deliveries to non-mainland UK addresses and remote locations (such as the Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may take a bit longer to reach you.
General Delivery Information
We'll do everything we can to meet the delivery times above, but sometimes they may be affected by factors outside of our control and can't be guaranteed. We'll let you know if we become aware of an unexpected delay.
Where possible, use the original packaging when sending back the product to us. This packaging already comes with the labeling and packaging formats that you need to apply. If your Cycle Daily parcel was damaged please use new packaging to send the product back to us. To the new packaging please apply the additional labels included in your parcel. If you cannot locate your additional labels, copies will be sent to you by the links or attachment. Please ensure you download and apply all the labels present on your original packaging.
For items which contain batteries, including lithium batteries, make sure the package is strong and rigid. Secure the equipment against movement within the outer packaging and against accidental activation. Make sure any containers with liquids, aerosols or other substances prone to spillage are tightly closed and packed within a leak proof plastic bag. Place the containers upright in the box and put the filling material around the product to fill any empty spaces in the box. Newspaper can be used if original filling materials have been disposed of.
If you're returning multiple hazardous items, you must only return one item per parcel to ensure compliance.
Damaged Hazardous Items
If you receive a damaged hazardous item, please don't use it, and follow the instructions on the product. Damaged hazardous items, including damaged lithium batteries, are NOT returnable and should be disposed of in a recycling center. If the item you want to return contains damaged lithium batteries please detach them from the item before returning. The item without the battery can then be returned. If the damaged battery can't be detached or if the item itself is a damaged lithium battery; please contact our customer service team for advice.